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Shipping & Return Policy
Shipping Information
Fast & Secure Delivery Across India
Your precious jewellery is packed carefully with our official Aroka Jewellers logo seal and dispatched through trusted courier partners. Every shipment includes full tracking support so you always know where your order is.
Estimated Delivery: 4–5 Business Days
1
Order Placed
You place your order and receive an instant confirmation.
2
Packaging
Jewellery packed with Aroka Jewellers official logo seal attached.
3
Dispatched
Parcel shipped with tracking number sent to your phone/email.
4
Out for Delivery
Your order is out and arriving within 4–5 business days.
5
Delivered
Record full unboxing video on receipt — mandatory for returns.
Return Policy
Official Logo Seal Required
Every product has an official Aroka Jewellers logo tag. If the tag is missing, torn, or damaged on delivery, the return will not be accepted.
⚠ Mandatory ConditionWrong Product Received
If a wrong product is received, keep it exactly as sent — do not use, alter, or repackage. Must be returned in original undamaged condition.
⚠ Condition Must MatchUnboxing Video Mandatory
Record a complete, uninterrupted video from picking up the parcel to fully opening it. No unboxing video = return rejected.
⚠ No Video = No ReturnOrder Cancellation Policy
For cancellations, the packaging must be completely intact and undamaged. Any damage to Aroka Jewellers packaging makes the cancellation invalid.
⚠ Packaging Must Be IntactImportant — Return Eligibility Checklist
- The Aroka Jewellers logo tag must be fully intact and attached to the product — torn or missing tags result in immediate return rejection.
- A complete unboxing video must be recorded starting from picking up the parcel to fully opening it — no cuts, skips, or pauses allowed.
- If a wrong product has been delivered, it must be kept exactly as received — unused, unaltered, in original packaging with unboxing video as proof.
- For order cancellations, all Aroka Jewellers packaging must be completely undamaged — any damage makes the cancellation request invalid.
- All four conditions must be satisfied together — returns failing any single condition will be declined without exception.