Terms & Conditions

1. Introduction

Welcome to Aroka Jewellers. By accessing our website, browsing our products, or placing an order, you agree to follow and be bound by these Terms & Conditions.

These terms apply to all visitors, customers, buyers, and users of our website.

2. About Aroka Jewellers

Aroka Jewellers offers premium jewellery and silver products including rings, bracelets, chains, pendants, gift items, silver accessories, and other jewellery collections.

Our aim is to provide elegant designs, quality products, and a smooth shopping experience for our customers.

3. Product Information

We try our best to display product images, descriptions, prices, weights, sizes, and details as accurately as possible.

However, slight differences in product color, shine, finishing, size, or appearance may occur due to photography lighting, screen settings, handcrafted finishing, or product availability.

Product images are for reference purposes and the actual product may slightly vary.

4. Silver Purity & Quality

Selected products may be made with sterling silver, 925 silver, or silver-plated finishing as mentioned on the product page.

Customers are requested to check the product description carefully before placing an order.

If hallmark, certification, or purity marking is applicable, it will be mentioned in the product details.

5. Pricing Policy

All prices shown on our website are in Indian Rupees unless stated otherwise.

Product prices may change without prior notice due to silver rate changes, market conditions, offers, discounts, or stock availability.

Aroka Jewellers reserves the right to correct pricing errors, product details, or availability information at any time.

6. Orders

After placing an order, you will receive order confirmation through the available communication method such as email, SMS, or WhatsApp.

Order confirmation does not always mean final acceptance. We reserve the right to cancel or reject any order due to stock issues, pricing errors, payment problems, delivery restrictions, or suspicious activity.

7. Payment

We accept available online payment methods shown at checkout.

Payment must be completed successfully before order processing, except in cases where Cash on Delivery is available.

Aroka Jewellers is not responsible for payment failures caused by bank servers, payment gateways, network issues, or incorrect payment details entered by the customer.

8. Cash on Delivery

Cash on Delivery may be available for selected locations and selected products only.

Aroka Jewellers reserves the right to enable, disable, accept, or reject COD orders based on order value, customer history, product type, or delivery location.

9. Shipping & Delivery

We try to ship all orders within the estimated time mentioned on our website or product page.

Delivery time may vary depending on customer location, courier service, weather conditions, holidays, logistics delays, or other unavoidable circumstances.

Once the product is shipped, tracking details may be shared with the customer through email, SMS, or WhatsApp.

10. Delivery Address

Customers must provide complete and correct delivery details including name, phone number, house number, street, city, state, and PIN code.

Aroka Jewellers will not be responsible for failed delivery due to incorrect address, wrong phone number, unavailable customer, or refusal to accept delivery.

11. Order Cancellation

Customers may request order cancellation before the order is shipped.

Once the order is packed, shipped, or handed over to the courier partner, cancellation may not be possible.

Aroka Jewellers reserves the right to cancel orders due to unavailable stock, payment failure, pricing errors, incorrect details, or suspicious orders.

12. Return & Exchange Policy

Returns and exchanges are accepted only as per our return policy and only for eligible products.

Products must be unused, undamaged, and returned with original packaging, invoice, tags, and accessories if applicable.

Customized products, used products, damaged products, or products without original packaging may not be eligible for return or exchange.

13. Damaged, Wrong, or Missing Product

If you receive a damaged, wrong, or missing product, please contact us immediately after delivery.

An unboxing video is strongly required for any claim related to damaged product, missing product, wrong product, or empty package.

Claims without proper unboxing video proof may be rejected.

14. Refunds

Refunds, if applicable, will be processed only after product inspection and approval by our team.

Refund processing time may depend on your bank, payment gateway, or payment method.

Shipping charges, COD charges, gift wrapping charges, or other service charges may be non-refundable unless stated otherwise.

15. Product Care

Silver jewellery may naturally oxidize or lose shine over time if exposed to moisture, sweat, perfume, chemicals, or improper storage.

Customers are advised to keep jewellery away from water, perfume, sweat, chemicals, and harsh cleaning products.

Store jewellery in an airtight pouch or box and clean gently with a soft jewellery cloth.

16. Offers & Discounts

Offers, discount codes, sale prices, and promotional deals are valid for a limited period only.

Aroka Jewellers reserves the right to change, cancel, or modify any offer at any time without prior notice.

Discount codes may not be combined with other offers unless clearly mentioned.

17. User Responsibilities

Customers agree to provide true, accurate, and complete information while using our website or placing an order.

Customers must not misuse our website, attempt fraud, provide false information, or engage in any activity that may harm our website, brand, or other customers.

18. Intellectual Property

All content on this website including images, banners, logos, product photos, text, design, graphics, and layout belongs to Aroka Jewellers or its respective owners.

You may not copy, reuse, reproduce, or distribute our content without written permission.

19. Limitation of Liability

Aroka Jewellers will not be liable for any indirect, accidental, special, or consequential loss arising from the use of our website, products, delivery services, or third-party payment gateways.

Our maximum liability, if any, shall be limited to the amount paid by the customer for the specific product purchased.

20. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics tools, or plugins.

Aroka Jewellers is not responsible for service interruptions, delays, errors, or failures caused by third-party providers.

21. Privacy

Customer information such as name, phone number, address, and email may be used to process orders, provide support, deliver products, and improve customer experience.

We respect customer privacy and do not sell customer personal information to unrelated third parties.

22. Changes to Terms

Aroka Jewellers reserves the right to update, change, or replace these Terms & Conditions at any time.

Updated terms will be posted on this page. Customers are advised to check this page regularly.

23. Contact Us

For any questions related to these Terms & Conditions, orders, returns, or support, you can contact us: